Bruce Rossmeyer's Harley-Davidson®
1637 N US Hwy 1
Ormond Beach, FL 32174
US
Phone: (866) 642-3464
Email:
Fax:

Customer Testimonials

 
My wife and I were down for Biketoberfest and a few days into our stay, I noticed I had an oil leak. I spoke with Jacob in Service at great length and I brought the bike in. After a service check, it turned out it was just the oil cap that went bad. THANK YOU for your quick and friendly service in the middle of a fun and exciting week.
By: Marc Martino
Lake Hopatcong, NJ
Store Location: Daytona
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Bought a 2014 Fat Boy Lo, and the salesman Rick Haines was awesome!!! He took his time, used no pressure, and treated me like an old friend! Everyone I met Saturday 13 Sept 2014 was friendly and went out of their way to make me feel like part of a family!
By: Kevin Wilcox
FL
Store Location: Daytona
Overall Rating: Star Star Star Star Star
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Went into Daytona Harley-Davidson to get my boyfriend's bike fixed. It's never broken down (until now). We were getting ready to leave for a bike trip Monday morning and it was Saturday afternoon. Jacob Snyder, Service Advisor, was SO helpful and detail-oriented that I just had to comment. He didn't have the part, but sent someone to the other dealership, also checked for any safety recalls and while waiting on the part, had that done as well. He also repaired two small lights in the gauges that were out. He kept coming back to us with status report and then washed the bike! Overall experience was wonderful and Jacob made it better! Thanks so much! Headed out on the trip!
By: Colleen Miles
Daytona Beach, FL
Store Location: Daytona
Overall Rating: Star Star Star Star Star
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I bought a very gently used 2014 Heritage Classic on father's day June 15, 2014. I'd like to thank everyone especially Sean for making this a very special and pleasant experience for me and my wife. From the time my wife and I walked in the door to the time I rode off with my new bike we were treated like royalty by everyone we dealt with. After I made the ride home with the bike Sean and I exchanged several text messages and a phone call. Sean is a great guy and I feel like he is a new friend.
By: Richard Harnden
Jacksonville, FL
Store Location: Daytona
Overall Rating: Star Star Star Star Star
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Best buying experience ever. Very professional staff. Went there just to look and waste the day, left a proud Harley owner!
-Anonymous
Overall Rating: Star Star Star Star Star
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Great place to buy a bike, people are very friendly and professional. Charlie Trader was the salesman and he really took the time to make sure I got the bike I was looking for, great guy. My wife and I were really impressed with the level of service and when I get ready for another bike I will be going back. Thanks to everyone at Bruce Rossmeyer's HD.
By: michael clifford
FL
Store Location: Daytona
Overall Rating: Star Star Star Star Star
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Rode in during bike week and within 3.5 hours rode out on a brand new 2014 Street Glide! I am certain I would not have had that experience at home. Had everything I wanted, got a great deal and RODE it off the showroom floor. Sean Bennett did an outstanding job, it was truly an amazing experience. He got me through service, parts, finance, prep and delivery without a hitch. Thanks to all at Destination Daytona, been coming to Daytona for 15 years and I tell all my friends about all the time. You buy here and your part of the family!
Thanks
Paul P
-Anonymous
Overall Rating: Star Star Star Star Star
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The best H-D dealer i have ever been too , & the staff was the greatest .Left the dealer with the best feeling that i have ever hade next to getting a deal on my 4th wife LOl It was great , i am lost for words, Thank all at Burce RossMeyer's H-D 2014
By: Rick Smith
FL
Store Location: Daytona
Overall Rating: Star Star Star Star Star
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I had throttle trouble while at rally. I made it to the dealership fine before throttle stopped responding again. The man in service I'm thinking John Daly, young man with long side burns was very helpful and professional . Service got me in and out quickly . Very well pleased with personnel and service . Thanks to all back on my way
By: wayne spencer
troy, NC
Store Location: Daytona
Overall Rating: Star Star Star Star Star
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I would like to express my sincere gratitude to the staff of the service department at the New Smyrna Beach location. While enjoying Bike Week 2014, I had the misfortune of experiencing a mechanical breakdown with my 05 Heritage Softail.

While entering an on-ramp to I-95, I accelerated and shifted hard into second gear and was met with an immediate increase in rpms and a loss of forward motion. All attempts to accelerate above 40 miles per hour resulted in increased rpms and loss of power to the rear wheel. I managed to limp on back to our campsite and parked the bike for the night.

Deciding the New Smyrna location was more likely to be able to accommodate me, I called at 8:00 a.m. the following morning inquiring whether or not they could get me in and out in one day. A worn clutch was the suspected culprit. Service Advisor Greg Fields assured me it would be no problem. I arrived at approximately 10:00 a.m. via tow truck and off loaded the bike and was immediately attended to by the service department staff. My phone number was taken and I was advised they would call when they had further information. I took advantage of the situation by visiting the many vendors on site for Bike Week, as well as activities at HTs Pub 44, adjacent to the dealership.

The problem with the bike was not quite as simple as originally imagined. The splines on my clutch hub had fatigued and stripped out when I hit second gear allowing the drive shaft to free wheel when the clutch was released. A number of factors contributed to the failure; one of which I am sure is the fact that I ride the bike daily and was approaching 82,000 miles on the odometer.

During the course of the repair I was kept informed of the progress by my Mechanic, Ben Denosky, Service Advisor, Greg Fields, Assistant Service Manger, Jeremy Sikes, and Service Manager, James Hawtree. I was back on the road by mid afternoon and free to continue my Bike Week experience.

These gentlemen are a credit to your organization and I am pleased to make that statement. My only regret is that I dont live close enough to this location to use them on a regular basis. Once again, thanks for treating me like an old friend. I look forward to dropping in the next time I am in the area.

Don DeRyke
Sunrise, Florida

By: Don DeRyke
Sunrise, FL
Store Location: New Smyrna
Overall Rating: Star Star Star Star Star
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Great store and great people to purchase from
By: TERRY GIBSON
Jacksonville, FL
Store Location: Daytona
Overall Rating: Star Star Star Star Star
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I would like to take this opportunity to extend my appreciation for the service that I have received after purchasing my 2012 Ultra Classic from your dealership, I also want compliment your parts department employee James as well as Adam John and Dennis in service, They have all done a great job for me. Thank you again look forward to doing business with you in the future.
By: Ken B 
Overall Rating: Star Star Star Star Star
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Dennis, I just wanted to say thanks for finding that vibration on my 2011 limited on Saturday. It has been driving me crazy and your mechanic found two missing bolts from the Transmission/ exhaust mounting bracket. Great JOB!!! This is why I have purchased 3 bikes and most of my add-ons from you guys... Thanks again Dennis, Mike, John and Tech - I am very, very pleased. A buddy of mine purchased a bike from you guys on Saturday as well!
By: Michael M 
Overall Rating: Star Star Star Star Star
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I visited your dealership on Friday, March 8th while down for Bike Week and was impressed. That evening I discovered I had lost a fob and key to my '12 Ultra Classic. The next morning I returned to the dealership and talked to the guys in service, they sent me to parts to get a fob and then hooked me up with a guy to program it. Everybody I talked with was very professional and helpful. Next trip down I'll be stopping by for more clothes and other stuff. Thanks again for your help.
By: Billy R 
Overall Rating: Star Star Star Star Star
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I would just like to compliment your dealership: Sales, Parts and Service. Living 1,200 miles from here and visiting as often as possible, it's a gift having a dealership in your back yard. Finding a dealership with such a top notch staff such as NSB-HD puts the icing on the cake. NSB-HD is a great dealership to do business with! Thanks.
By: Rick T 
Overall Rating: Star Star Star Star Star
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Just before Bike Week I had my bike serviced and new rear tire installed at a dealership in Ohio. After arriving in Daytona I went for a ride and the rear wheel came loose and the belt was slipping. I called your service department they took the bike right in, fixed the problem in record time, and I was back on the road in about an hour. Thanks for the quick turnaround!
By: Gary V 
Overall Rating: Star Star Star Star Star
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I trailered my HD CVO Ultra to Daytona for bike week and as I drove down from Toronto Canada the weld on my crash bar broke. Given that it was bike week, I was pleasantly surprised when I was told your service department could work on my bike in right away and also do my needed oil change at the same time. I came back in to inquire about an issue I was having with my Navigation Interface Module. Dennis and the factory HD rep confirmed that there was an issue with the first generation NIM modules and replaced it at no cost to me under warranty. Dennis made arrangements to have my bike brought in to service right away to have the part replaced. Both times my bike was in for service, it came out washed and shined up! The service provided by you and your team is second to none!!! Thank you to the entire team at Bruce Rossmeyer's H-D.
By: Bill M 
Overall Rating: Star Star Star Star Star
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Just wanted to say thank you very much for taking such good care of me today. My radio was having problems and you were so willing to take time to help me. It's nice to have a local dealer be so helpful, rest assured that future dealings for me will be with your dealership. Thanks again.
By: Dan W 
Overall Rating: Star Star Star Star Star
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I would like management to know that the service department at Destination Daytona, and especially Dennis De Costa, are an excellent group of people to deal with. During your busiest time of year last weekend I noticed my brake light was not working, I checked the bulb and decided to bring it in on Bike week of all weeks. When I approached the service writer it dawned on me that it could be a fuse. I asked the service writer if it would be ok for me to check the fuse and if that was my problem get a new one and be on my way. He allowed me to pull my bike to the side inside the service center write up area and commence taking the bike apart. Once I concluded the fuse was not burned out I noticed the brake relay solenoid. Surely I thought this was the problem, and as I was about to ask if this could be tested when Dennis came up and asked if he could help. I told him the problem and he quickly verified that the solenoid was not the problem and noticed that the brake lever on the handle bar was not properly installed. He made the adjustment and also pointed out that my running light on the brake light was not working. I bought a new bulb and Dennis helped me with the cable. Again all this was done at no expense to me other than the bulb! Everybody says that HD stands for High Dollar, but I know that it really means quality and when you can get a service department to look at a small problem on a busy Bike Week weekend - and that is why I would always bring my bikes to Bruce Rossmeyer's Shop for any service - especially major repairs. I know that the people there have my interest at their heart. Thank you again Bruce Rossmeyer Service and especial thanks to Dennis.
By: Ed H 
Overall Rating: Star Star Star Star Star
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Thursday at Bike Week 2013 my 2008 HD Ultra Classic had a problem - a hole developed in my rear brake line from rubbing on the frame. Although no one in FL had the part in stock, Adam was able to work with a Factory Rep on site and get the part by Saturday noon. Adam also noticed a gasket weeping on the inner primary case. During the repair process for the inner primary case gasket, teeth were discovered missing from the clutch cluster and a new one was installed. I was informed the throttle positioning sensor was sending error codes so it was replaced, and the rear wheel rubber bushings were worn and in need of replacing. After picking up the bike everything seemed fine at first. Then I kept experiencing problems with the idle when the engine was warm. It idled between 16 & 20 on the tach consistently. I returned to service and Adam calmly handled the situation but the mechanic, Scott, said everything was within factory specs and no code was being sent. I took to bike but returned again with the same issue 10 minutes before closing time. At this time the bike was idling at 12 consistently & Scott looked at it briefly but said it was within specs. I took the bike again and called Adam to make an appointment the following day for the same problem. Upon arrival I asked Adam to come outside and look at the bike because it was idling at 16 to 18 on the tach. Adam came out and verified I was correct and took the bike in for diagnosis. In the end Adam said they had to replace the throttle positioning sensor again. I want to thank Adam for his assistance and willingness to listen without being rude & short like the first service writer. Adam is representing your organization with concern for the customer even in the heat of a busy, busy, busy week. Adam is a credit to your organization.
By: Gerald N 
Overall Rating: Star Star Star Star Star
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Dear Shelly, Just wanted to take a minute and give you some positive feedback. I am not sure how many people actually take the time to give you and your dealership in Ormond praise. I have been buying bikes from the Rossmeyer family for the last 12 years. I just bought my fourth one, which was a 13 Road Glide tricked out. Over the last year or so I have seen your employees go above and beyond whether it was in sales, service, parts and even clothing apparel. I have referred numerous customers to your dealership for new or used bikes and everybody has been very happy. The biggest thing is the service department; those guys will go out of their way to make sure you are happy. A dealership is only as strong as their service department. That is what most people rely on after they purchase a bike. I have to be honest, there was a time when that was not the case. I ride with some really hardcore bikers that are very finicky about their bikes and who works on them. You walk in to your dealership and there are no attitudes and everybody there is willing to help. Keep up the good work! I am bringing another customer to you over the weekend from Virginia who wants to buy a bike from you after speaking with me. Best regards.
By: Louis Miceli 
Overall Rating: Star Star Star Star Star
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